We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.petenzymes.com are covered by our 60-day unconditional money-back guarantee. Customer service representatives are available via our phone number (888) 207-3480 Monday thru Friday 10:00 AM to 5:30 PM Pacific standard time or by using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase. Please email or call our Customer Service Department within 60 days of the shipment date to receive return instructions.

Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.

Goods purchased from the Site can be returned unopened within sixty (60) days of the date of purchase.