Probiotics and Enzymes for Dogs and Pets

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Customer Service

Shipping & Delivery
Generally, we ship every order received before 3:00PM PST Monday thru Friday that same day via a trackable method if possible.

Paperless Receipts
In our efforts to 'go green' and save our planet, we utilize paperless receipts. Your receipt will be sent to your email address once your order is shipped. If you require a paper receipt with your shipment please specify in your order during the checkout process.

Re-Nature Packaging
Natural Wellness Centers of America believes in doing our part for the environment. By using Re-Nature Packing Peanuts and boxes made from 35-50% recycled materials, you can with confidence, knowing that the packaging used to ship your products is environmentally-conscious.

Details:

• 100% biodegradable
• Decomposable without residues
• Rapid organic recycling
• Made from annually renewable resources
• Water soluble, does not pollute groundwater

Privacy & Security

At PetEnzymes.com®, we respect the privacy of our customers and we DO NOT SPAM or sell any customer information to anyone.

About PetEnzymes.com®
We are a family owned and operated company whose goal is to provide customers with the high quality, all-natural supplements and health products while also educating the public on the benefits of nutrition and natural health. Through our website, we allow customers to conveniently purchases products online. Because of this convenient set up, information must be exchanged between the customer and PetEnzymes.com.

Types of Information that is collected by PetEnzymes.com®
PetEnzymes.com® collects information that is given to us by users such as name, email address, telephone number, billing/mailing address, and billing information. This information is collected in order to better communicate with our customers and help provide our customers with more personalized and easier shopping and enables us to process orders quickly and more efficiently.

How We Use Information
The information collected by IS NOT sold, shared, rented, or exchanged with other websites or companies unless you are informed otherwise in instances where law requires us to divulge such information or for your own protection. This information is always used in order to provide the best experience and easiest transactions for customers while using our site. This information will NOT be used for SPAM nor will it be sold to other companies or parties.

“Cookies”
Cookies are small files that are stored on your computer by websites which enables certain information regarding your activity on the website to be stored.

Links
When clicking on links on this site that send users to another, third-party’s website you will be subject to their policy parties and will no longer be subject to ours. Prior to making transactions with other websites, we encourage you to read their privacy policies or terms of use.

Privacy Policy Changes
Any changes in PetEnzymes.com®’s privacy policy will be posted immediately in order to inform our customers. If any personal information submitted by users is used in any way that is not described in this privacy policy, users will be notified immediately by email.

Promotional Mailings
If customers no longer wish to receive email communications or promotions updates from us they can follow the instructions on the email at any given time to terminate and prevent further emails.

Returns & Replacements

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.petenzymes.com® are covered by our 60-day unconditional money-back guarantee. Customer service representatives are available via our phone number (888) 207-3480 Monday thru Friday 10:00 AM to 5:30 PM Pacific standard time or by using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase. Please email or call our Customer Service Department within 60 days of the shipment date to receive return instructions.

Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.

Goods purchased from the Site can be returned unopened within sixty (60) days of the date of purchase. Shipping Charges are not refunded for returned or cancelled orders. If an incorrect address is entered on an order by the customer and UPS must be redirected or resent a $10.00 charge will apply.

 
 

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